The product
Every patient message — answered in your voice, screened before it sends.
New enquiries, win-back recalls and Google review replies — each one trained to engage in your clinic’s brand voice, MOH-checked and routed to a human when the message turns clinical or unusual.
WhatsApp
Messenger
Instagram
Google ReviewsStays inside your rules
IrisWhat Iris does
Three jobs. One compliant layer.
Win back lapsed patients
A warm, personal recall over your own WhatsApp — never a blast.
Iris- Starts from a CSV of your patient list — nothing to integrate.
- Each recall checked against DNC and consent before it sends.
- Recovers bookings that were already yours, with no new ad spend.
Engage every enquiry — and convert it
Replies in seconds across WhatsApp, Messenger and Instagram, day and night, and moves the chat toward a booked consult.
Iris- Instant first reply after hours — no one left on read.
- Works like a trained member of your team — in your clinic's brand voice, not a generic chatbot.
- Hands booking-ready chats to your team with the context attached.
Protect your Google reviews
Every new review surfaced, with a compliant reply, held for a human if anything's out of the ordinary.
IrisSuch a warm, professional team — really took the time to listen. Thank you!
- Every new review in one place — nothing slips past.
- Replies written in your clinic's brand voice, inside the rules you set — the unusual ones held for a human.
- Won't confirm treatment or identity — protects confidentiality.
What the screen catches
A risky draft never reaches your patient.
The same message, before and after the screen — prohibited claims flagged, then rewritten to stay inside the rules.
“This is the best and safest treatment in Singapore — guaranteed results with no risk at all.”
Superlatives, an outcome promise and a safety claim — the kind of wording MOH rules don’t allow.
“It’s a popular treatment with our patients. Results vary from person to person, so our doctors will talk you through what to expect at a consult.”
Same warmth, rewritten in your voice — no superlatives, no promises, the consult left to your doctors.
What if it gets something wrong? Who stays in control?
Anything unusual or clinical is escalated to a human before it ever sends. Iris only handles messages inside the rules you set, keeps a full audit log, and gives your team the context needed to make the final call.
Setup
Set up and start engaging. No integration.
Your own WhatsApp
The number your patients already message. No new line, no app to install.
A simple CSV
Export your patient list to a CSV — that's the whole win-back onboarding.
Nothing to rip out
Your booking system and front desk stay exactly as they are.
Runs on your own WhatsApp and a simple CSV — nothing to rip out.
Channels & reviews
Where Iris works.
Your clinic's own number — win-back recalls and new enquiry replies.
Facebook Messenger
New enquiries from your Page, answered in seconds and routed the same way.
New enquiries from your DMs, answered and routed the same way.
Google Reviews
Every new review surfaced, with a compliant reply in your brand voice — the unusual ones held for a human.
See what one screened layer recovers.
A two-week pilot on your own WhatsApp — S$1,500, flat. Recover at least 3× the pilot fee in booked appointments, or the fee back.
Talk to us →After the pilot: from S$500/mo. See pricing →
Built in Singapore · MOH-aware · Runs to your rules